Interactions
Conversations, leads, bookings and tasks connect to the same account.
COMS Performance
See which website interactions lead to leads and bookings.
COMS Performance builds a conversion foundation from Chat, Booking and Portal events. It is a decision view, not a disconnected collection of marketing charts.
Available foundation
Shared customer data makes website outcomes traceable.
Contact history
Portal shows the source of a contact and the follow-up work around it.
Operational view
Open, urgent and overdue tasks are visible as one queue.
Audit trail
Configuration and automation changes remain traceable in production.
Expansion path
SEO, analytics and GEO metrics are added only with transparent sources.
- Validate Chat and Booking conversion data first
- Connect Analytics and Search Console with customer approval
- Connect landing page, question, lead and booking into one model
- Show source, impact estimate, owner and before-after tracking for each recommendation
Next step
Performance distinguishes what is measured from what is only planned.
That makes reporting useful for decisions: what to fix, who owns it and whether the impact appears in customer outcomes.