Chat Lite
A basic chat and lead surface for guided contact moments without AI answering.
Products
Products for website conversations, bookings and lead paths.
COMS products can be used separately or connected into one customer journey. The important part is choosing the right surface for the right moment instead of forcing every use case into one generic chat.
Product portfolio
COMS is not one bot, but a set of conversion surfaces for the website.
Chatbot AI
Content-based chatbot AI that answers, asks follow-up questions and moves the conversation onward.
Custom AI solution
Client-specific flows, integrations, inbox, handoff and governance for broader use.
Booking Widget
A separate booking surface for services, resources, available times and calendar sync.
Live chat
A human continues the conversation when expert help creates more value than automation.
COMS Automations
A new lead or booking request creates owned, traceable follow-up work in the Portal.
COMS Performance
A shared conversion foundation for conversations, leads, bookings and their follow-up.
Marketing widgets
Campaign, offer and routing surfaces for moments that do not need full chat or AI.
Product management
Each product needs its own settings, preview and embed logic.
Own embed
Chat, booking and lightweight widgets should not share one installation model when the use case differs.
Own preview
The customer admin needs to see the launcher, open state and actual flow before publishing.
Own data
Conversations, leads and bookings are different data types, so reporting must follow the product.
Own tier
Chat Lite, Chatbot AI and a custom AI solution are not just pricing labels. They define what can be managed and integrated.
Onboarding logic
The product is selected based on where the website journey breaks today.
- Choose the key moment first: question, lead, booking, campaign or live handoff
- Decide whether AI answering is needed or whether a guided preset or form path is enough
- Build the product-specific visual style, content, flow and embed code
- Measure conversations, bookings and leads by product so improvements are based on usage
Next step
Choose the first product based on where value appears fastest.
If leads are lost, start with chat or a lightweight widget. If visitors need to book, build booking as its own product surface.