Quote stage
The visitor needs pricing, timing or a clarifying answer before deciding.
Live chat
Automation first, human takeover at the right moment.
Live chat complements the AI chatbot when the visitor needs personal help, a quote or immediate sales follow-up.
Where live chat helps
Live chat does not replace the bot. It takes over at the right moment.
Hot lead
Buying intent is strong and the team should continue the conversation immediately.
Exception case
Automation is no longer enough, so a human adds trust and forward motion.
How handoff works
Live chat becomes valuable only when the context moves with the conversation.
- The bot answers common questions and qualifies the situation
- The summary, contact details and goal appear in the inbox
- A seller or expert takes over the thread from the right point
- The conversation continues without making the visitor start over
Next step
Let us decide where automation ends and your team steps in.
A good live-chat flow protects your time, keeps context and moves the visitor forward without friction.